Digital Transformation yields Customer Success

The technology and societal change Digital Transformation and the aspiration to not only achieve customer satisfaction, but customer success, are of such vital importance to our positioning in the market and our corporate future that we have aligned our organizational structure to reflect these topics.

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  Digital Transformation

  It lets us rethink for ourselves, for example by enabling our software development processes to be DevOps-capable, or by allowing members of our team to live where they feel at home and work over the Internet with an employer where they feel at home.

  And it lets us rethink for our customers, for example by providing them with cloud-based ICT infrastructures or by accompanying them on the path to new frontiers such as model-based systems engineering, digital prototyping and simulation.
   

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  Customer Success

  Customer satisfaction is an important quality goal and highly motivating once it is achieved, so it is very important to us. Even more important to us, however, is that customer satisfaction is the result of our customers experiencing that we measurably help them be more successful with our products and services.

  That is why our collaboration with our customers is focused on their entire system lifecycle and linked to our Digital Transformation business area through product management looking in both directions.
   

The following two guiding principles for our software products and our services complement this market-oriented understanding of our self-organization as a systems house:

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  Tool Follows Process

  Our software products increase the user experience of general-purpose software tools in process-oriented day-to-day work of the automotive supply industry as well as the balanced capability of such tools to support the efficient and effective achievement of process goals.

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  Process Follows Strategy

  Enable to be able is the motif which guides us to accompany process engineering not for the sake of rationalization and profit maximization, but to shape processes for sustainable management and in accordance with corporate responsibility for the society and the environment based on the opportunities provided by the markets, the technologies, and the sciences.